Connection guide
Wi-Fi connected, but no internet access?
"Connected, no internet" usually means your device joined the router fine, but the router itself cannot reach the wider internet, or it cannot look up the addresses you actually want. OnlineCheck helps you tell those apart instead of rebooting everything.
What the message really means
A phone or laptop can be attached to Wi-Fi and still have nowhere to go. The local link is healthy. Something further up the chain is what is broken: the ISP, the DNS resolver, a captive portal, or the router uplink.
Use the check before rebooting everything
Run the full check and compare the local OnlineCheck probe with the external destinations. If the local probe works but the external ones fail, the problem is past your laptop. Restarting the router may help. It also may waste five minutes.
What to try next
A hotspot is the fastest way to rule out the Wi-Fi network. Beyond that: forget and rejoin Wi-Fi, look for a hotel or airport sign-in page you may have missed, then rerun the check. If the same external targets keep failing across devices on the same network, send the summary to your ISP or IT team.
How to read mixed results
If OnlineCheck is reachable but Google DNS or Cloudflare is not, the browser is clearly not fully offline. That kind of split usually points at DNS, routing, filtering, or a service-specific outage. If every external target fails but the local probe works, your device is talking to the router but the router has no clean path out.
When it is probably local Wi-Fi
The hotspot test is the easiest tell. If everything works on cellular and breaks on Wi-Fi, the device is fine. Look at the router, captive portal, DNS settings, VPN, or ISP. If the problem follows you across Wi-Fi and cellular, the culprit is probably on the device: VPN software, browser secure DNS, a firewall tool, or a profile installed by work or school.